Sub-Zero · Chicago, IL

Refrigerator Repair

Built-in and integrated fresh-food columns that have stopped holding their number — dual-refrigeration faults, defrost circuits, door seals and the condenser airflow that a boxed-in cabinet loses first.

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Hands drawing the magnetic gasket out of the channel along the edge of an open stainless refrigerator door, replacement gaskets coiled on a blanket nearby

How it gets described on the phone

Fresh-food side climbing into the forties while the freezer column still reads zero
Door that swings back open a finger-width instead of pulling itself shut
Cabinet running without a pause, warm air coming off the grille all evening
Water pooling under the crisper drawers, or a rim of ice along the floor of the cabinet

What actually gets measured

Cabinet and evaporator temperatures taken at the shelf and compared against what the panel is claiming
Both refrigeration circuits treated separately — a healthy freezer next door is evidence, not reassurance
Evaporator fan draw, defrost heater and thermistor resistance on the fresh-food side
Condenser condition and the actual air path out of the cabinet, which is what a joinery-tight install loses first
Door seal compression, hinge alignment and the closer, because a door that never quite shuts loads everything downstream of it

Dual refrigeration is the reason a fresh-food column can climb into the forties while the freezer beside it sits at zero, and it is also the reason that pattern is good news: it rules out the whole sealed system on the freezer side before a panel comes off. What is left is a short list — airflow, defrost, a sensor lying to the board, or a condenser that stopped rejecting heat properly some time last summer.

What it costs

Bands now, a firm number before the work

Flat $89 service call covering the visit and full diagnosis, credited against the repair once you approve it.

Typical repair price bands, parts and labour
Repair	Typical range, parts and labour
Door gasket or seal replacement	$290–$650
Evaporator or condenser fan motor	$320–$710
Defrost heater, thermostat or sensor	$270–$670
Ice maker, water valve or supply line	$280–$850
Electronic control board	$410–$990
Compressor or sealed-system repair	$1,460–$3,360

A repair is quoted as one figure covering parts and labour, agreed with you before a panel comes further off or a part is ordered. Where a job lands inside its band depends on the part your serial takes and how far the cabinet has to be stripped — and the $89 you paid for the visit comes off that figure the moment you approve the work.

For scale — a comparable built-in replacement, before installation and cabinetry work — runs $12,430–$21,780. That is the number the bands above are worth reading against, and it is why a sealed-system or control repair is still the sensible answer on most of the cabinets we are called to.

What customers said

Left by people in these buildings

5 out of 5 · 1583 reviews

High-rise unit a block from the lake. The cabinet ran without pause all evening and the grille blew warm. It was a failed condenser fan, not the sealed system two other companies had already quoted me for.
Bernadette S. · Lakeview East
Drawers in a tower kitchen stopped pulling down after the building flushed its risers. He traced it to a control relay rather than the compressor everyone else assumed, and finished inside the one visit.
Terrence O. · Streeterville
Our greystone kitchen off Fullerton has the built-in boxed into millwork, and the fresh food side crept past fifty over a weekend. He found the condenser packed solid with dust and a tired fan motor behind it.
Marguerite H. · Lincoln Park

Tell us what it is doing, not what you think it is

A description of the behaviour — which compartment, what it reads, when it changed — is usually enough to narrow the fault to two candidates before anyone is on site.

(312) 964-8834

On site 8:00 am – 8:00 pm, seven days. Dispatch answered 24/7.

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